Shipping policy

Thank you for shopping at Dingdon. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you place an order through https://dingdon.us/.

If you have any questions about your shipment, please contact us at anakelly120@hotmail.com.

Order Processing Time

Orders are generally processed within 3–5 business days after the order has been successfully placed and payment has been authorized.

Order processing may include:

  • Payment verification
  • Order review
  • Product preparation
  • Packaging
  • Shipping arrangements

Weekends and public holidays are generally not counted as business days.

Shipping Carrier

Orders are generally shipped via FedEx.

Once your order has been prepared and handed over for shipment, tracking information may be provided so you can follow the progress of your delivery.

Estimated Shipping Time

After the 3–5 business day processing period, estimated FedEx transit time is approximately 8–13 business days.

Please note that processing time and shipping time are separate.

This means the estimated total time from placing your order to delivery generally includes:

  • 3–5 business days for order processing
  • 8–13 business days for FedEx transit

These timeframes are estimates and are not guaranteed delivery dates.

Tracking Your Order

When tracking information becomes available, it may be sent to the email address used when placing your order.

You can use the tracking number provided to follow your shipment through the carrier's tracking system.

Please allow some time for tracking information to become active after the shipment has been arranged. In some cases, the carrier's system may not update immediately.

Shipping Delays

Although we aim to have orders delivered within the estimated timeframe, occasional delays may occur for reasons outside our direct control.

Possible causes of delay may include:

  • Severe weather
  • Carrier transportation delays
  • Customs processing
  • Public holidays
  • Peak shopping periods
  • Unexpected logistical disruptions
  • Incorrect or incomplete shipping information

If your package appears to be significantly delayed, please contact us at anakelly120@hotmail.com and provide your order number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • State or region
  • Postal or ZIP code
  • Country
  • Contact details

Dingdon is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

Changing Your Shipping Address

If you notice that your shipping address is incorrect after placing an order, please contact us as soon as possible.

If the order has not yet been shipped, we will try to assist with the requested change.

Once the shipment has already been dispatched, we cannot guarantee that the shipping address can be changed.

Failed Delivery

If a delivery attempt is unsuccessful, FedEx may provide additional instructions regarding another delivery attempt, pickup, or other available options.

Customers are responsible for following the carrier's instructions where applicable.

If a package is returned because of an incorrect address, refused delivery, repeated unsuccessful delivery attempts, or failure to collect the shipment, additional shipping charges may apply if the order needs to be shipped again.

Lost Packages

If your tracking information indicates that your package may be lost or has not moved for an unusually long period, please contact us.

Please provide:

  • Your order number
  • Your tracking number
  • The email address used for your order

We will review the available shipping information and assist with the next appropriate steps.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Check with other members of your household
  • Check with building management or reception, if applicable
  • Review any delivery information provided by FedEx

If you still cannot locate the package, please contact us so we can review the situation with you.

Damaged Packages

If your order arrives with visible damage or the item inside is damaged, please contact us as soon as possible.

Please include your order number and clear photographs of the package and affected item so we can review the issue.

Customs and Import Procedures

International shipments may occasionally be subject to customs inspections, import procedures, taxes, duties, or other requirements depending on the destination country or region.

Customs processing times are controlled by the relevant authorities and may occasionally affect delivery times.

Any applicable import charges will be handled according to the rules of the destination country and the information presented during checkout where applicable.

Business Days

For the purposes of this Shipping Policy, business days generally refer to Monday through Friday, excluding applicable public holidays.

Returns

Eligible return requests may be submitted within 15 days after receiving your order, subject to the conditions stated in our Return & Refund Policy.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Contact Us

If you have questions about order processing, shipping, tracking, or delivery, please contact us:

Dingdon
Website: https://dingdon.us/
Email: anakelly120@hotmail.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.